Terms and Conditions.

English version

Version 1.6 · Effective from 23 October 2026

This document (the “Terms”) governs the use of the Pulse Analytics service (the “Service”), provided by VISUAL‑FIX DESIGNS S.R.L., tax ID (CUI) RO36987744, registered with the Trade Register under no. J30/53/2021, with its registered office at Str. Lucian Blaga, room no. 1, block CU4, apt. 6, Satu Mare municipality, Satu Mare County, Romania (“Boostetic”, “we”, “us”). By creating an account or by using the Service, you accept these Terms. If you accept on behalf of a company, you declare that you have the authority to bind it legally.

The Service is intended for businesses and professionals as well as for individuals. You are a consumer if you use Pulse Analytics outside your commercial, industrial, production, craft or liberal‑profession activity (for example, for your personal blog or website). You are a business customer if you use it for a company, a sole trader or other self‑employed person (in Romania, a PFA), an individual enterprise or a liberal profession; if at checkout you enter the tax code of a company or of a PFA, we treat you as a business customer. Where a rule applies only to one of the two categories, we say so explicitly. If you are a consumer, these Terms do not restrict the rights that the law gives you, including (for consumers in Romania) Government Emergency Ordinance (GEO) No. 34/2014, GEO No. 141/2021 and Law No. 193/2000 and, if you live in another EU country, the mandatory consumer‑protection rules of that country.

1. What the Service is

1.1. Pulse Analytics is a platform for analysing visitor behaviour on websites: traffic statistics, heatmaps, conversion funnels, a visit score, financial analysis (revenue, expenses, profit, ROAS), A/B tests, automatic recommendations, audience data and shareable reports.

1.2. The Service is hosted by Boostetic (SaaS). The Customer uses it through an account and by installing a collection script on its own sites. No installable software is delivered to the Customer’s servers. It works on any site where you can add a JavaScript code snippet and in the current versions of browsers.

1.3. The data collected through the script is pseudonymised and minimised by design: no cookies, no IP addresses in the analytics data, no reading of the content that visitors enter into forms. When the visitor refuses measurement (the browser’s “Do Not Track” or “Global Privacy Control” signals, or ?pulse_optout=1), the script sends nothing. The details are in the Privacy Policy and in the Data Processing Agreement (the “DPA”), which forms an integral part of these Terms.

2. The Account

2.1. Creating an account requires a valid email address and a password. You are responsible for the confidentiality of your login details and for everything that happens in your account. To create an account you must be at least 18 years old.

2.2. You notify us without delay at support@boostetic.com if you suspect unauthorised access to your account.

2.3. An account can manage one or more sites, within the limits of the chosen plan. You may install the script only on sites that you own or for which you have the owner’s mandate (the case of agencies).

2.4. How the contract is concluded. You create your account with an email address and a password and tick your agreement to the Terms; you go straight into the account, and you confirm your email address from the link we send you. You choose the plan and the period in Pulse Analytics, then you pay on the Stripe page, where you see the total price (with VAT or, if section 3.2 applies to you, without VAT) and can correct your card and billing details before you press the payment button. To change the plan or the period, you go back to Pulse Analytics before payment; until then you can close the page without any obligation. The contract is concluded in the language you chose when you created your account (Romanian or English), at the moment the payment is confirmed. If the Romanian and the English versions of these Terms differ, the Romanian version prevails only for customers who created their account in Romanian; for customers who created their account in English, the English version applies. We keep in your account the version of the Terms that you accepted, with the date and time, and you receive the confirmation of the contract, with the accepted version, by email. We do not adhere to any codes of conduct.

3. Plans, prices, payment

3.1. The Service is offered in plans (Free, Pro, Max), with the limits and features described on the presentation page at the date of purchase. The Free plan is free of charge, within the limits displayed.

3.2. The prices of the paid plans are shown before purchase. For customers in Romania they are expressed in lei (RON), include VAT and are the final prices you pay. For other customers in Europe they are expressed in euro (EUR), and for customers elsewhere in US dollars (USD). Prices in euro and in US dollars are shown without VAT; VAT is added only where it applies, in particular for consumers in the European Union, and the total you pay, with VAT, is shown on the Stripe page before you press the payment button. If you pay for a business registered for VAT purposes in another Member State of the European Union, with a valid VAT number in VIES, or if you are a customer from outside the European Union, you pay the price without VAT (for prices shown in lei: the displayed price divided by 1.21; prices in euro and in US dollars are already shown without VAT). You choose this in Pulse Analytics, on the Billing page, before payment: we then check the VAT number in VIES. The invoice is issued without VAT (reverse charge under art. 278(2) of the Romanian Fiscal Code for businesses in the EU and, for customers outside the EU, a transaction not subject to VAT in Romania). The billing details you enter at payment must match what you declared. Payment is made in advance, monthly or annually, by card, through Stripe. The plan starts immediately after payment. The subscription renews automatically at the end of each billing period, until you cancel it (see 10.1). We may change prices only for objective reasons (for example, higher hosting costs or taxes, or a change in the included features), with at least 30 days’ notice by email. The new price applies only from the first billing period that begins after the notice has expired; the period already paid is not changed. If you do not agree, you cancel the renewal from your account before that date, at no cost. Launch offers (“early access”) are promotional terms whose duration is communicated at the time of the offer.

3.3. Non‑payment on the due date: after a notice and a grace period of 3 days, the account moves to the Free plan, with its limits. Sites above the Free plan limit are paused, under the rules in the Cancellation and Refund Policy. The full data history is kept for another 30 days from the move to Free: if you pay within this period, the plan resumes with the full data history. After that, the data within the limits of the Free plan (30‑day data history) remains, and the oldest data is deleted, as on cancellation (Cancellation and Refund Policy, section 2). We send you an email 7 days before the deletion.

3.4. You may move to a higher or lower plan at any time; the difference is calculated pro rata and the change applies immediately. The move to the Free plan takes effect at the end of the paid period. If the lower plan includes fewer sites than you have in the account, the extra sites are paused: they no longer collect new data and are not deleted. The rules (which site stays active and how you choose) are in the Cancellation and Refund Policy. On any move to a plan with a shorter data history (to Free, or between paid plans, for example Max → Pro), data older than the new plan’s data history is kept for another 30 days from the change; we send you an email 7 days before it is deleted.

3.5. Billing periods that have already started are not refunded, except in the situations in the Cancellation and Refund Policy, the right of withdrawal (section 3A), the guarantee of conformity (7.4), the termination of the contract after a change to the Service or to the Terms (7.2, 11.2) and the cases required by law.

3.6. The pageview pack. On the Free plan you can buy, in Pulse Analytics, on the Billing page, a pack of 150,000 extra pageviews for the current calendar month, at the price shown before payment. It is a one‑off card payment through Stripe and it does not renew. At your express request, the pageviews are added to the month’s limit right after payment and expire at the end of the month in which you paid; unused pageviews do not carry over. You can buy more than one pack in the same month. The pack does not change your plan: the other limits of the Free plan stay the same. If you are a consumer, you may withdraw within 14 days of payment, as under 3A.2; because you asked for the pack to start immediately, we refund the part of the price corresponding to the pack’s pageviews you had not used by the time you withdrew.

3A. Right of withdrawal (consumers)

3A.1. If you are a consumer, you may withdraw from the contract for a paid plan within 14 days of its conclusion, that is, from the payment of the first subscription or from the move from Free to a paid plan, without giving a reason and without penalties. Automatic renewals of the same subscription do not open a new withdrawal period. If you move to a higher plan during a paid period, you can also withdraw from that change, within 14 days of it: you return to the previous plan and we refund the difference you paid.

3A.2. You withdraw from the app, on the Billing page, with the Withdraw from contract here button, followed by Confirm withdrawal. If you can no longer sign in to your account, you use the public page Withdrawal from the contract or send any unequivocal statement to support@boostetic.com. You may use the model form in the Cancellation and Refund Policy, but you are not obliged to. The period is met if you send the request before the 14 days expire. When you withdraw from the app, we confirm receipt immediately by email, with the date and time and with what you sent us. From the public page, we send you, to the email address of the account, the confirmation of receipt, with the date and time and with what you sent us, and a link with which you confirm that the request is yours; the period is counted from the moment your request reached us. If you write to us by email, we confirm receipt within 2 working days at most.

3A.3. If you withdraw within the period, we refund in full the amount you paid for that subscription (or the difference, under 3A.1) on your first withdrawal. If you have already received your money back once through a withdrawal (on the same account, for the same customer record at the payment provider or with the same card), on a later withdrawal we refund the amount paid minus the part corresponding to the days on which you used the plan until the withdrawal request. This is because, at payment, you expressly asked for the plan to start immediately, within the withdrawal period. The refund is made within 14 days of receiving the request at most, by the same payment method, at no cost to you, and we issue the credit note.

3A.4. After withdrawal the account moves to the Free plan (on withdrawal from a plan change, 3A.1, the previous plan is restored), and the data is kept as on cancellation (Cancellation and Refund Policy, section 2). You can export the data from your account at any time.

3A.5. The right of withdrawal does not apply to business customers, nor to the Free plan, which is free of charge and can be closed at any time.

3A.6. When you pay, you expressly ask for the plan to start immediately. If you withdraw, you agree that, starting with the second withdrawal, you pay the part of the price corresponding to the days used until the withdrawal.

4. Acceptable use

4.1. The following is prohibited: (a) using the Service to track sites without the consent of their owner; (b) attempting to collect, through the Service, personal data about visitors in clear form (e.g. injecting personal identifiers into events); (c) circumventing the technical limits of the plan; (d) security testing without our written consent; (e) reselling the Service as such, without written consent (agencies may invoice their end clients for their own services that include Pulse Analytics); (f) using the Service for illegal activities.

4.2. Traffic volumes that repeatedly and significantly exceed the reasonable limits of the plan may lead to a discussion about moving you to a different plan; we do not suspend without contacting you first.

5. Customer Data and data protection

5.1. The data collected from your sites belongs to you. We process it as a processor, exclusively on your instructions and in accordance with the DPA. We do not sell it, we do not use it for advertising, we do not train models on it.

5.2. You remain the controller of the data of your sites’ visitors and you are responsible for the legal basis for the collection and for informing visitors: see the Compliance Guide. The rule also applies if you are an individual: a site accessible to the public does not fall within the exemption for purely personal or household activities in Art. 2(2)(c) GDPR.

5.3. The data is stored on infrastructure in the European Union; backup copies are stored at Dropbox (possibly in the United States), in the application folder, with restricted access, with the safeguards in the DPA (Annex 3). You can export and delete the data from your account. Deleting a site requires your account password; the site stops collecting from that moment, you can restore it for 7 days, and after that its data is permanently deleted. When the account is deleted, the data is deleted in accordance with the DPA.

6. Intellectual property

6.1. The rights in the Service — the software, the code, the design, the texts and the other materials created by us — belong to us; third‑party components remain under their own licences. You receive a non‑exclusive, non‑transferable right of use, for the duration of the contract, within the limits of the plan.

6.2. Feedback you send voluntarily (ideas, suggestions) may be used by us to improve the Service, without any obligation towards you.

7. Availability and changes

7.1. We make reasonable efforts to keep availability as high as possible. For business customers, the Service is provided “as is”, without guarantees of uninterrupted availability. For consumers, the legal guarantee of conformity in 7.4 applies. Planned maintenance is announced in advance where possible.

7.2. We may improve or change features only for objective reasons (security, legal requirements, technical evolution of the product, or replacement of a feature with an equivalent one), at no cost to you, and we notify you clearly, by email, before it applies, of any change that affects you. If a change negatively affects your access to the Service or your use of it, and the effect is not minor, you may terminate the contract within 30 days of the notice or of the application of the change, whichever is later, and we refund the unused part of the paid period.

7.3. “Beta”/“early access” periods may have features in development; we mark them as such.

7.4. Conformity (consumers). If you are a consumer, we are liable, under GEO No. 141/2021 (which transposes Directive (EU) 2019/770 on digital content and digital services), for any lack of conformity of the Service that appears or becomes visible during the subscription. You report it to us at support@boostetic.com and we remedy it within a reasonable time, at no cost. If we do not remedy it, you are entitled to a proportionate reduction of the price or, if the lack of conformity is not minor, to termination of the contract and a refund of the amount for the period in which the Service was not in conformity.

8. Liability

8.1. To the maximum extent permitted by law, our total liability, from any cause, is limited to the amount you paid for the Service in the last 12 months before the event that caused the damage (for the Free plan: zero, except for liabilities that cannot be limited by law).

8.2. We are not liable for indirect damage: loss of profit, loss of data caused by external factors, loss of business opportunities, damage to reputation.

8.3. Nothing in these Terms limits liability for wilful misconduct, gross negligence or other liabilities that cannot be limited by law.

8.4. The statistics, scores and recommendations generated by the Service are analysis tools, not advice; the business decisions made on their basis are yours.

8.5. If you are a consumer, the limits in 8.1 and 8.2 do not restrict your right to compensation for non‑performance or improper performance of our obligations, under the conditions of the law, and do not apply to a lack of conformity of the Service (7.4).

9. Indemnification

You indemnify us against third‑party claims caused, through your fault, by: installing the script on sites without the right to do so, your breach of your obligations as a data controller towards your visitors, or use of the Service in breach of these Terms. If you are a consumer, you are liable only within the limits of civil liability provided by law.

10. Term, suspension, termination

10.1. The contract is concluded for an indefinite period, with billing in periods. You can cancel the subscription at any time, from your account (the Billing page) or by email: renewal stops and, at the end of the paid period, the account moves to the Free plan, under the rules in the Cancellation and Refund Policy; the contract continues on Free. The contract terminates when you delete your account (the Account page; the deletion is carried out within 7 days) or when we terminate it under 10.2. If you are a consumer, in addition to cancellation you also have the right of withdrawal in section 3A. A free account that you have not used at all closes by itself: if, in the first 14 days after its creation, none of its sites has sent us any visit, you have not signed in to the account after the day you created it and you have made no change in it, we delete it after the 14th day, with a warning email sent at least two days before. It is enough to sign in to the account or to put the tracking code on your site for it to stay.

10.2. We may suspend immediately, with notice, in case of a serious breach of Section 4, a security risk or a legal requirement; if the breach is not remedied within 15 days, we may terminate. While the account is suspended, the script no longer collects data on its sites.

10.3. On termination of the contract (10.1 or 10.2): access to the account is closed and the data is deleted under DPA section 9 (within 30 days at most). If you want a copy, you export it from your account beforehand or ask us for it before termination.

11. Miscellaneous

11.1. Governing law: Romanian law. If you are a consumer, the choice of Romanian law does not deprive you of the protection of the mandatory rules of the country where you live. Competent courts: for business customers, those of Boostetic’s registered office. If you are a consumer, you may also bring proceedings before the courts of the place where you live, and we may sue you only there.

11.2. We may change the Terms only for objective reasons: changes in legislation or in the decisions of authorities, changes to the Service made under 7.2, price changes made under 3.2, or security reasons. We notify you by email at least 30 days in advance and tell you what changes. Changes that only add to your rights may apply immediately. If you do not agree, you may terminate the contract at any time before they enter into force, at no cost; if you are a consumer and have a period paid in advance, we refund the unused part. If you do not terminate the contract, the new Terms apply from the announced date. Corrections that do not change rights and obligations (for example, completing Boostetic’s identification details) are not changes within the meaning of this article and also apply to the other legal documents (Privacy, Cookies, DPA): the document keeps its version and its effective date, and in the header we note the date of the editorial update. Each version of the Terms and of the other legal documents is kept in full, in their archive; your account keeps the version you accepted, and we send you any earlier version on request.

11.3. Notices are sent to support@boostetic.com (to us) and to the email address of the account (to you).

11.4. If a clause is declared void, the rest remains in force. Failure to exercise a right does not mean waiving it. You may not assign the contract without our consent; we may assign it within a reorganisation, with notice and without diminishing your rights.

11.5. Force majeure suspends the affected obligations for the duration of the event.

11.6. Complaints. Write to us first at support@boostetic.com; we reply within 5 working days at most. If you are a consumer, you may also contact the National Authority for Consumer Protection (ANPC) in Romania, including for alternative dispute resolution (ADR; in Romanian, “SAL”): https://reclamatiisal.anpc.ro. If you are a consumer living in another EU country, you may also contact the consumer protection authority or the alternative dispute resolution body of your country.

Contact: VISUAL‑FIX DESIGNS S.R.L. · tax ID (CUI) RO36987744 · J30/53/2021 · Str. Lucian Blaga, room no. 1, block CU4, apt. 6, Satu Mare municipality, Satu Mare County, Romania · support@boostetic.com